Frequently Asked Questions (FAQ)
We accept and ship orders to most locations inside and outside of Singapore. We accept all major credit cards (Visa, Mastercard, American Express, Discover or Diners), checks and telegraphic transfer. Products/Subscription can be purchased in a variety of ways such as online, telephone, fax, postal mail, electronic mail and telegraphic transfer.
Online Credit Card Payment
This is the most popular way we receive payments. 2Checkout and PayPal deal with the credit card transaction and inform us when the order has to be fulfilled.
2Checkout and PayPal uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information passing over the internet during transactions. So you can be sure your details are kept confidential and safe.
When you finish shopping, click on "Proceed to Check Out" button.
1. Fill in your shipping particulars, billing particulars, contact information and delivery option
2. Confirm your total cost by clicking on "Confirm" button
3. Choose your preferred payment modes.
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Offline Credit Card Payment
If you do not wish to take advantage of our secure online ordering system, you can order offline instead. You may use our shopping cart to customize your order form. During customization, you will be asked for your billing and shipping particulars and it will calculate the total cost including delivery fees. Then you can print your customized order form, fill the credit card details and then send the completed form to us by fax, email or postal mail.
If you prefer to complete order form manually, you can print our order form. Then send the completed order form to us by fax, email or postal mail.
Still, we encourage you to use our shopping cart to customize your order form because it will help determine your delivery costs according to the shipping country of your choice.
Fax: 65-62352374
Email: sales@chinaknowledge.com
Postal Mail:
Accounts Department
China Knowledge Online Pte Ltd
16 Tannery Lane,
#06-00 Crystal Time Building,
Singapore 347778
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Checks
Like offline credit card payment, you also can use our shopping cart to customize your order form. During customization, you will be asked for your billing and shipping particulars and it will calculate the total cost including delivery fees. Then you can print your customized order form, complete the payment details and then mail the completed form together with the check to us.
If you wish to place an order directly without using our shopping cart for customization, you can download our order form. Then mail your completed order form together with your check to us.
Still, we encourage you to use our shopping cart to customize your order form because it will help determine your delivery costs according to the shipping country of your choice.
Please make your check payable to:
China Knowledge Online Pte Ltd
Send registered mail to:-
Accounts Department
China Knowledge Online Pte Ltd
16 Tannery Lane,
#06-00 Crystal Time Building,
Singapore 347778
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Telegraphic Transfer
Like offline credit card payment, you also can use our shopping cart to customize your order form. During customization, you will be asked for your billing and shipping particulars and it will calculate the total cost including delivery fees.
If you wish to place an order directly without using our shopping cart for customization, you can download our order form. Then send your completed order form to us by fax, email or post.
Still, we encourage you to use our shopping cart to customize your order form because it will help determine your delivery costs according to the shipping country of your choice.
Beneficiary: China Knowledge Online Pte Ltd
Bank Details: HSBC Bank
21 Collyer Quay
#01-01 HSBC Building
Singapore 049320
Current Account No.: 260-858261-178 [USD]
Swift Address: HSBCSGSG
Bank Code: 7232
Branch Code: 141
Important Note: Please kindly instruct your bank to chargeback the remittance charge on the remitter's account, ie. paid by your company. In this case, there will not be any additional cost to be paid to us.
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Shipping Options/Delivery Fees
Calculation of delivery fees will occur when you proceed through the checkout. Delivery fees are dependent on your shipping option (Courier, Air Parcel or Surface Parcel) and where the order is to be delivered, which you need to provide your shipping country during the checkout process.
| Regions |
Courier
(2 to 4
Working Days) |
Air Parcel
(7 to 23
Working Days) |
Surface Parcel
(11 to 40
Working Days) |
|
1st
Item |
2nd Item |
1st
Item |
2nd Item |
1st
Item |
2nd Item |
| Singapore |
US$5 |
US$3 |
US$3 |
US$2 |
- |
- |
| Malaysia, Hong Kong, Thailand |
US$25 |
US$15 |
US$20 |
US$10 |
US$15 |
US$5 |
| Asia, Australia & New Zealand |
US$30 |
US$20 |
US$25 |
US$15 |
US$20 |
US$10 |
| USA, Canada, Europe, Mexico |
US$35 |
US$25 |
US$30 |
US$20 |
US$25 |
US$15 |
| East Europe, Middle East, Africa & Others |
US$50 |
US$40 |
US$40 |
US$30 |
- |
- |
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What currency can I use to pay for the order?
Our products are priced in USD but we accept payments in US Dollar, Euro and Pounds Sterling.
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I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
First, please ensure that your credit card is valid and is not over your credit limit. Sometimes a transaction is rejected because of network traffic and has nothing to do with your card or with you. If you try a second time and that doesn't work, please try to purchase with another credit card. If the system still won't accept your order, there is a possibility that your card is not accepted. Alternatively, you can contact China Knowledge Sales Department for assistance.
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How to Contact Sales Department
Sales Department
China Knowledge Online Pte Ltd
119 Genting Lane
HB@119 Genting
Singapore 349570
T: +65 6235 8468
F: +65 6235 2374
Email: sales@chinaknowledge.com
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Dear customer, you choose to transact offline by remitting payment to:
Company: China Knowledge Online Pte Ltd
Bank: HSBC
Account No: 260 858261 178
Either Bank Code: 7232 or SWIFT Code: HSBCSGSG (depending on your bank’s requirement)
Company Address: 119 Genting Lane, #01-00, 119@HB, Postal Code: 349570, Singapore
Customer Service Tel No: +65 6747 7045
To check if your payment via Paypal, 2CO or offline is processed please write to michael_lee@chinaknowledge.com
All online payments are processed securely by 2CheckOut and PayPal, and are protected by SSL which encrypts all transmissions of a personal and confidential nature.
If you prefer to purchase offline, either click here to download our order form or click here to order via email.
In addition to online payment, we have other modes of payments such as Telephone, Fax, Email, Postal Mail, and Telegraphic Transfer. Please contact us at sales@chinaknowledge.com for assistance or visit our Order FAQ for instructions.
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